– Evening Support Staff –

About the role

The Support Staff role focuses on ensuring the safety, comfort, and smooth operation of the center while supporting residents and other staff members. It involves both floor work and main desk responsibilities. This role requires strong communication, patience, empathy, and organizational skills to manage both direct client interactions and the operational needs of our center.

Support Staff help ensure residents feel safe, supported, and engaged while assisting with the smooth evening operations of the center.

You’ll combine resident interaction, safety supervision, and administrative responsibilities in a collaborative team setting.

Key Responsibilities

Resident Support & Engagement

• Supervise and support residents during evening activities
• Provide encouragement, structure, and respectful guidance
• Assist residents with schedules and daily routines
• Offer supportive listening to residents experiencing stress

Safety & Supervision

• Conduct headcounts and room checks
• Monitor resident activity and ensure house rules are followed
• De-escalate conflicts using calm and professional communication
• Respond to emergencies and follow safety protocols

Operations & Front Desk

• Greet visitors and answer incoming calls
• Monitor building entry and security cameras
• Assist with resident admissions and returns
• Maintain activity logs and incident reports

Medication & Documentation

• Dispense pre-packaged medications following strict protocols
• Maintain accurate medication and shift logs
• Provide clear handovers to incoming staff

Facility Support

• Oversee resident chores
• Maintain cleanliness of common areas
• Support an organized and welcoming environment

Skills & Qualifications

  •  Strong Communication: Ability to interact effectively with clients, staff, and visitors.

  •  Crisis Management & De-escalation: Stay calm under pressure and handle conflicts professionally.

  • Observation & Awareness: Monitor client behavior, identify risks, and ensure safety.

  • Organization & Documentation: Maintain logs, reports and medication records accurately.

  •  Empathy & Patience: Provide emotional support and encouragement to residents.

  • Teamwork & Adaptability: Work collaboratively in a fast-paced, changing environment. 

  • Experience in security, crisis intervention, or residential support preferred.

  • Basic understanding of addiction and mental health

  •  Comfortable using Microsoft Teams

You’re a Great Fit If You

✔ Communicate clearly and respectfully
✔ Stay calm and solution-focused in stressful situations
✔ Are observant and proactive about safety
✔ Enjoy working with people in supportive roles
✔ Are reliable, organized, and professional
✔ Work well both independently and as part of a team

Assets
• Experience in residential care, mental health, addictions, or crisis support
• CPR & First Aid certification
• Knowledge of trauma-informed care
• Bilingualism

Why Choose Dunham House?

✅ Make a Difference: Every day, you’ll have the opportunity to make a positive impact on the lives of those we serve.
✅ Supportive Team: We foster a collaborative and caring workplace where everyone is valued and respected.
✅ Employee Perks: Enjoy a gas allowance for commutes over 80 km, all meals included, and access to fresh seasonal fruits and vegetables from our on-site greenhouse.
✅ Work-Life Balance: We understand the importance of balance and offer flexible options to accommodate your needs.

·       Job Types: Full-time, Permanent

·       Pay: $20.00-$22.00 per hour